Refund Policy

1. Overview

At AuditSupplier, we strive to provide exceptional service and value. This Refund Policy outlines the terms and conditions for refunds on our subscription plans and one-time report purchases.

2. Subscription Refunds

Monthly Subscriptions:

• You may cancel your monthly subscription at any time
• Cancellation takes effect at the end of your current billing period
• Refunds for unused portions of the current billing period are provided at our discretion
• To be eligible for a refund, you must request it within 14 days of your initial subscription or renewal
• Refunds are processed within 5-10 business days to your original payment method

Annual Subscriptions:

• Annual subscriptions may be eligible for a prorated refund if canceled within 30 days of purchase
• After 30 days, refunds are provided at our discretion based on usage and circumstances
• Refund amount will be calculated based on the remaining unused months

3. One-Time Report Purchases

Refund Eligibility:

• One-time report purchases are generally non-refundable once the report has been generated
• Refunds may be considered if the report fails to generate due to technical issues on our end
• Refunds may be provided if you cancel the report generation before it begins processing
• Refund requests must be submitted within 7 days of purchase

If you experience technical issues preventing report generation, please contact our support team immediately for assistance and potential refund consideration.

4. How to Request a Refund

To request a refund, please:

• Contact our support team at support@auditsupplier.com
• Include your account email and subscription/report details
• Provide a brief explanation for your refund request
• Allow 5-10 business days for processing

5. Non-Refundable Items

The following are not eligible for refunds:

• Reports that have been successfully generated and downloaded
• Subscription fees for periods where services were actively used
• Any fees associated with payment processing (handled by Stripe)
• Custom enterprise plans with specific contractual terms

6. Processing Time

Approved refunds will be processed within 5-10 business days. The refund will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund and appear in your account.

7. Chargebacks

If you initiate a chargeback or dispute with your payment provider, we reserve the right to suspend or terminate your account until the dispute is resolved. We encourage you to contact us directly first to resolve any issues before initiating a chargeback.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our service after any changes constitutes acceptance of the new policy.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at support@auditsupplier.com