REFUND PROTOCOL
REFUND\nTERMS.
Last intelligence review: January 2025
1. OverviewAt AuditSupplier, we strive to provide exceptional intelligence value. This Protocol outlines the terms for reversal of economic transactions for our audit plans.
2. Subscription RefundsOperational subscriptions (Monthly/Annual) follow a strict cancellation and refund window.
- Monthly: Cancellation takes effect at cycle end. Refund requests must be logged within 14 days of activation.
- Annual: Prorated refunds eligible within first 30 days of deployment cycle.
- Refunds are executed within 5-10 business days to the original funding source.
3. One-Time Report PurchasesIndividual intelligence deployments are generally non-refundable once the audit is successfully generated.
- Eligible for refund if generation fails due to infrastructure fault.
- Eligible if cancellation is executed before data processing commences.
- Requests must be submitted within 7 days of the transaction timestamp.
4. How to Request a RefundInitialize a refund request via the following communication node:
- Contact: support@auditsupplier.com
- Subject: REFUND REQUEST [ORDER ID]
- Body: Provide account email and technical rationale for reversal.
- Expect a response window of 24-48 operational hours.
5. Non-Refundable ItemsThe following assets are strictly exempt from refund eligibility:
- Audits successfully generated and accessed by the operator.
- Subscription periods with active intelligence generation history.
- Stripe-side processing fees (third-party economics).
- Custom Enterprise contracts with bespoke legal frameworks.
6. ChargebacksInitiation of a forced chargeback via a financial institution results in immediate suspension of all platform command access until protocol resolution.
7. Contact UsDirect all economic inquiries to: support@auditsupplier.com