Cancellation and Refund Policy

The service reserves a credit when a report starts. If evidence is insufficient or processing fails, the entitlement is not captured and one release is recorded automatically. The operational target is release within five minutes of the terminal outcome.

When an evidence-backed report is published, the entitlement is captured exactly once. Used credits are generally final after publication, subject to any mandatory rights under applicable consumer law.

• You may cancel renewal through the billing portal and retain access through the paid period.
• Cancellation does not automatically refund the current paid period.
• Duplicate, unauthorized, or billing-error charges are reviewed case by case.

If a monetary refund is approved, we submit it through Stripe to the original payment method. Bank and network timing varies and commonly takes 5–10 business days after processing.

Email support@auditsupplier.com from the account email with the order or report ID and reason. Do not send card details.